Frequently Asked Questions

Please read our FAQ before sending us a message.

Are your rubs Gluten Free?

Our Rubs do not contain Gluten and are produced on our own machinery but are however produced in the same facility where gluten products are made.

How long will it take to get my order?

You are purchasing a handmade-to-order product directly from the manufacturer. Because we need a little time to get your rub made, we process orders a couple times a week. Since we don’t make it until you order it, we can get a little backed up when things get really busy. So, please be patient with us. Your order should ship within 2-3 business days of order placement

Why haven’t I received a confirmation email for my order?

Check your spam folder. Some email providers still dump our emails in the spam folder. Also, adding hello@urbanfoodco.co.nz to your address book will usually keep our emails out of your spam folder. If your order shows in your account on the site and you didn’t receive a confirmation email, contact us and we’ll be happy to resend it.

How long will delivery take?

This really depends on where you are!! For local deliveries allow 2-3 business days, rural 5-7 days and International it really does depend on which country you are in. We will provide you with a tracking number so you can check where your package is. 🙂

Do you use any MSG in your rubs?

Never.  Absolutely no MSG. As a matter of fact, there are no fillers, no anti-caking agents, no preservatives, nothing artificial what-so-ever. We only use the finest and freshest, all natural spices and herbs.

How much rub should I buy? How much rub should I use?

Like many things in life, the real answer is “it depends”…  If you are using it on small cuts of meat like steaks, chops, or chicken breasts and vegetables, 2 to 3 teaspoons per meal or approximately half a pack is the average but it also depends on how much rub you like to apply to a given item, and this will vary from person to person.

Do I receive an invoice for my order?

Yes absolutely! we will send you an invoice!

How Ca we help?

    Feel like a chat? or have a serious question? drop us a line and we’ll get back to you as soon as we can!