SHIPPING

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Please allow additional time for your order to be fulfilled during the holidays.

Once you place your order on urbanfoodco.co.nz, you will receive an email confirmation. To cancel the order, please call us immediately at +64225096388. Once you have received an order confirmation or a tracking number, your order will no longer be eligible for changing items or cancellation.

During the holiday rush, please allow additional time for your order to be shipped. During non-holiday times, you can expect your order to be fulfilled in 1-3 business days for your order to be shipped. Once it has been shipped you will receive a confirmation email or text which may include a tracking number if this is what you chose at checkout.

Urban Food Co. cannot be held liable for confirmed deliveries that are not received. If your order has been confirmed as delivered via the tracking system provided, we recommend that you first call your local post office or Courier Service to inquire further.