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Shipping & Returns
Shipping costs are flat rate and are shown at checkout.
When does my order arrive?
Dependent on your location 2-4 business days from confirmation of pickup. Please allow extra time for rural deliveries and also for busier periods such as holidays and covid-19 level retractions.
What happens when I’m not at home?
Couriers will leave a calling card or make another delivery attempt within the next few days..
How to cancel my order
Once you place your order on urbanfoodco.co.nz, you will receive an email confirmation. To cancel the order, please contact us immediately at +64225096388 or email@example.com. Once you have received an order confirmation or a tracking number, your order will no longer be eligible for changing items or cancellation.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original sealed packaging. If you have had an issue with our products and would like to discuss further, please contact us. Otherwise goods exempt from being returned include food or perishable goods.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable) * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 30 days after delivery
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 33T New North Road, Eden Terrace, Auckland 1021, New Zealand
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping To return your product, you should mail your product to: 33T New North Road, Eden Terrace, Auckland 1021, New Zealand You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
A staple in Mediterranean cuisine, but also used in Filipino, French, Moroccan, Pakistani, Indian, and American cookery. Bay leaves were once cultivated in ancient Greece for their bitter flavor of mace and camphor, but also for their leathery durability that made them useful in decoration and for crafting laurels to crown great people of the time.
It’s hard to pin down the flavor of a bay leaf. Indeed, for one of the most widely used herbs in sauces, soups, and stews you might be hard-pressed to accurately describe the flavor since the leaves release it so slowly. If you’re really curious then place a few of these whole bay leaves in a bowl and pour boiling water over it and inhale deeply.
By itself, it’s a bit curious and slightly off-putting. But that’s by itself. That’s why dried laurel leaves are used as an ingredient for building flavor. They provide a bitter balance, a medicinal spice that compliments acids and backs up umami compounds. Our whole dried bay leaves are a must for soups, terrines, sauces, and stews.
Bay Leaves are commonly used in Bouquet Garni, a bundle of herbs that are tied up and included in a dish to be removed prior to serving. Also great when added to baked potatoes, cooked with fish, or added to a soup or sauce.
Ready to use, just add directly to recipe and remove the Bay Leaves prior to serving your dish.